Política de reembolso

Returns
If the product has not been used or installed, is in its original packaging, and is in a condition that allows resale, it may be returned within 15 days of the receipt of your order for a refund, less a thirty five percent (35%) restocking fee and the initial shipping cost. The product cannot have been installed or modified in any way and should meet our "As-New" conditions. The product must be enclosed in the original box with sufficient packaging material to have protected both the product and product packaging so that they are in resalable condition.

"As-New" Condition is

  • an item that has not been installed or modified or wires cut

  • in the original unmarked packaging, box and packing material

  • includes all parts and product & installation guides

  • to put it another way, "as-new" = if you were to receive it, you would accept the fixture as new

Pack & Ship your item(s)

  • Please ensure the item is well packed in its original packaging. Other than the return label please do not write or mark on the box in anyway.

  • Shipping address. : PC Products LLC 1200 NE 15th St. Unit 4, Fort Lauderdale, FL 33304.

Refunds (if applicable)

Upon receipt by the Manufacturer, the item will be inspected for "as new" condition and once confirmed we will process your credit less the actual shipping charges.

  • We work hard to make this go as quick as possible and the process usually takes 10 business days or less. Unusually, due to transit times and some manufacturers' processes, it can take up to 30 days - so please be patient.

  • Typically, you will be refunded via the same method in which the item was purchased.

The Item is not "As-New"

If the item is determined to not be in "As-New" condition we reserve the right to charge a restocking fee of up to 75% on top of the return shipping charges. 

Exceptions and Items not Eligible for Return

Unfortunately, under certain circumstances items purchased from CustomSconce.com are not eligible for return.

These exceptions and items are as follows:

  • Items sold as final sale (aka Closeout) products

  • Custom or Special Order Products

  • Made-to-Order Products - please check individual product pages for confirmation

  • Light bulbs, parts, glass, shades, etc

  • Any item that has been assembled, installed, modified or used in any way

  • Any item without original packaging

  • Items delivered/received more than 30 days ago are usually non-returnable; if approved the return will include a restock fee

  • Items where the RGA (return authorization) issue date is greater than 10 business days will require a new RGA and may be denied

  • Expedited shipping and charges for shipping to Alaska, Hawaii, Puerto Rico or international addresses

  • Any product not purchased from CustomSconce.com 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@customsconce.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@customsconce.com.